We strive to deliver products purchased from Couper & Coll in excellent condition and in the fastest time possible.
All your orders with Couper & Coll, shipping will be completely FREE*.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online separately.
If you return an order delivered to you, order shipping charges will not be refunded.
However if you self-ship your returns, we will reimburse self-shipment charges based on Couper & Coll's Returns Policy.
For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 99 will be levied on all orders, irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges. Free Shipping is valid only for Certain Categories
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 99 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
Shipping Charges for Clothing & Apparels is FREE.
Shipping Charges for Fashion Accessories are Charged at Rs.49 for orders upto Rs.599. For orders above Rs.599, we offer free shipping for Fashion Accessories as well.
In case any Clothing/Apparel product is bought along with any Fashion Accessory, we offer complete Free Shipping.
Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.
You can find out if Couper & Coll delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
All orders placed on Couper & Coll are dispatched through our courier partners such as Blue Dart, FedEx, Delhivery Etc
No. At this point, Couper & Coll delivers products only within India. But we can arrange shipping outside India on case to case basis. Request you to contact our customer in this regard.
Couper & Coll provides Express Shipping free of cost to more than 2000+ pincodes at the same time. However, we do not guarantee any delivery date and time as the local geographical and logistical problem may arise any time.
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged)
The refund for prepaid/Cash on delivery orders will be done after the investigation.
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.